Shipping Policy
At Adira Music, we aim to provide you with a seamless and efficient shipping experience. Below are the detailed terms of our shipping policy to ensure you have all the information you need.
Processing Time
- Order Processing:
- All orders are processed within 1-2 business days. This means that once you place your order, it will typically be packed and ready for shipment within this timeframe.
- Weekend and Holiday Orders:
- Orders placed on Sundays and public holidays will be processed on the next business day. This ensures that your order is handled promptly when our team is available.
Shipping Methods & Transit Times
Domestic Shipping (within Indonesia):
- Transit Time: Estimated delivery time is 3-5 business days after processing.
- Shipping Carriers: We utilize reliable local shipping carriers to ensure your order arrives safely and on time.
International Shipping:
- Transit Time: Estimated delivery time is 7-20 business days after processing, depending on the destination country.
- Customs and Duties: Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.
Business Days
- Our operational days are from Monday to Saturday, excluding Sundays and public holidays. Please consider this when placing your orders and expecting delivery.
Shipping Costs
- Free Shipping:
- We offer free shipping on all orders, regardless of the order value or destination. No minimum purchase is required!
Order Tracking
- Tracking Information:
- Once your order has been shipped, you will receive a confirmation email that includes tracking information. This allows you to monitor the status of your shipment in real time.
Delivery Issues
Lost or Damaged Shipments:
- If your package does not arrive within the expected timeframe or if it arrives damaged, please contact our customer service team immediately for assistance. We will work with the shipping carrier to resolve the issue.
Address Accuracy:
- Please ensure that the shipping address you provide is accurate and complete. Adira Music is not responsible for delays or issues resulting from incorrect address information.
Customer Support
If you have any questions regarding shipping, delivery times, or tracking, please reach out to our customer service team. We are here to assist you!
- Phone: (+62) 851-8477-1080
- Email: sales@adiramusic.com | support@adiramusic.com
Thank you for choosing Adira Music! We appreciate your business and are dedicated to delivering your musical gear promptly and safely.
