Return Policy

At Adira Music, we are dedicated to ensuring that you are completely satisfied with your purchase. If you need to return or exchange an item, our return policy is designed to provide clarity and ease. Here’s a comprehensive overview of our return policy:

Return Window

• Timeframe: You have 30 days from the date of purchase to initiate a return or exchange. This means you can return any eligible item purchased from us within this period for a refund or exchange.

Eligibility for Returns

• Condition of Items:

  • Items must be unused and in original condition. This includes all packaging, tags, and accessories.
  • Items that show signs of wear or use will not be eligible for return.

• Original Packaging:

  • Please include all original packaging materials (e.g., boxes, bags, manuals, and any promotional materials) with your return.

• Proof of Purchase:

  • A copy of the original receipt or proof of purchase is required. This helps us process your return quickly.

Exchanges

• Eligible Items:
  • We accept exchanges for items of equal or greater value within the 30-day return window.
• Process for Exchanges:
  • Please contact our customer service team to initiate an exchange, and they will provide you with the necessary instructions and authorization.

Refund Process

• Timeframe for Refunds:

  • After we receive the returned item, we will process your refund within 7 business days.
  • Refunds will be issued to the original payment method used during the purchase.

• Restocking Fee:

  • A 15% restocking fee will be deducted from your refund for all returned items, except in cases of defective or incorrect merchandise.

Steps to Initiate a Return

1. Contact Customer Service:

   • Reach out to our customer service team to request a return authorization. You can contact us via:
     • Phone: (+62) 851-8477-1080
     • Email: sales@adiramusic.com | support@adiramusic.com

2. Receive Return Authorization:

   • Our team will provide you with a return authorization number and detailed instructions for returning the item.

3. Prepare the Return Package:

   • Securely package the item in its original packaging. Ensure that the item is well-protected to avoid damage during transit.
   • Include the following in your return package:
     • The item(s) being returned.
     • A copy of the original receipt.
     • A note with your return authorization number and the reason for the return.

4. Ship the Item:

   • Send the package to the address provided by our customer service team. We recommend using a trackable shipping service to ensure the item arrives safely.
   • Note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Important Notes

• Non-returnable Items:

  • Certain items may not be eligible for return, including but not limited to personalized or custom-made products. If you are uncertain, please contact us before making your purchase.

• Shipping Costs:

  • Original shipping costs are non-refundable. Only the cost of the items returned will be refunded, minus any applicable restocking fees.

• Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us immediately. We will provide instructions for returning the item without any restocking fee.

Contact Us

If you have any questions or require assistance regarding our return policy, please do not hesitate to reach out to us. We are here to help!

• Phone: (+62) 851-8477-1080
• Email: sales@adiramusic.com | support@adiramusic.com

Thank you for choosing Adira Music! We value your business and are committed to ensuring your satisfaction with every purchase.